Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable. Items marked "Non-returnable" may not be canceled or returned.
LUMIN CANCEL SUBSCRIPTION FREE
If that is your particular case, you will be free to use the carrier that pleases you most. Please note that some countries are not covered by return labels provided by Lumin Lamp Hose. The buyer of the returned good will be held accountable if by some reason the package is damaged or lost in transit. In other words, you are responsible for the return shipping cost.
Your refund credit will be issued after the item has been received and inspected.įor al customers located outside the US, the cost of the return shipping will be deducted from the credit amount if you used our labels. If you don´t request new labels within this time frame, Lumin Lamp House will assume you decided to keep your purchase, therefore you won't be entitled to request a return or a refund for your order. If the labels are not used to return the item within 5 days, you have 7 more days to request new labels. Return authorizations expire 5 days after they are issued so please initiate procedure within this time frame. If you prefer to use your own shipping account please provide us with the tracking number. Simply print, attach to the box and drop off at your local post office. Once your return request has been authorized you will be sent shipping labels by email. Contact our Customer Service Team to initiate a return merchandise authorization (RMA). Lumin Lamp House accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 5 days of receipt unless otherwise noted on the product page. Please read on if you plan to ship your order to any other country. A refund will be issued following the standard return process.įREE Returns for all USA customers. If an order ship prior to confirmation, you may have the option of returning the item once it is received. Cancellation requests may take several days to process and you will be sent an email upon confirmation. Once an item has shipped, cancellation is not possible.
To request a cancellation please contact Customer Service and we will attempt to stop or modify the order. Once we receive your order we work on it right away, therefore it may not be possible to cancel an order that has been processed. You can always cancel your order as long as it has not shipped yet.
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